Terms and Conditions
Welcome to Temptations Catering! These Terms and Conditions govern your access to and use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing an order or engaging with our services.
1. General Terms
1.1 Acceptance of Terms: By using our website or services, you agree to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our website or services.
1.2 Changes to Terms: Temptations Catering reserves the right to update or change these Terms and Conditions at any time. Any modifications will be effective upon posting on the website. Your continued use of the site or services constitutes acceptance of any changes.
2. Services
2.1 Event Catering: Temptations Catering offers bespoke catering services for private and corporate events. Our services include menu customization, event planning, and on-site catering.
2.2 Tasting Appointments: You can schedule a tasting appointment through our website or by contacting us directly. Tastings are subject to availability and may require a deposit.
2.3 Menu Customization: All menus are tailored to fit your event’s theme and requirements. Menu changes or special requests must be communicated in advance and may be subject to additional charges.
3. Orders and Payment
3.1 Placing Orders: Orders for catering services must be placed in advance to ensure availability. Once confirmed, a deposit may be required to secure your event date.
3.2 Payment Terms: Payment for services is required as per the terms outlined in your catering agreement. We accept various payment methods, including credit cards and bank transfers.
3.3 Deposits and Cancellation: A deposit is required upon confirmation of your booking. If you need to cancel your event, please refer to our Cancellation Policy (below) for details on refunds and penalties.
4. Cancellation and Refunds
4.1 Cancellation by Client: If you need to cancel your order or event, please notify us as soon as possible. Cancellation fees may apply, as follows:
- More than 30 days before the event: Full refund of deposit.
- 15-30 days before the event: 50% of the deposit will be refunded.
- Less than 15 days before the event: No refund of the deposit.
4.2 Cancellation by Temptations Catering: We reserve the right to cancel any order or event due to unforeseen circumstances (e.g., natural disasters, safety concerns). In such cases, we will issue a full refund or work with you to reschedule the event.
5. Event Details and Responsibilities
5.1 Client Responsibilities: You must provide accurate event details, including the event date, location, number of guests, and any special dietary requirements. Failure to provide accurate information may result in additional charges or service limitations.
5.2 On-Site Requirements: The client is responsible for ensuring the event venue has the necessary facilities (e.g., kitchen space, electricity, etc.) to accommodate our services. Any additional equipment or setup required may incur extra fees.
5.3 Food Allergies and Special Diets: It is the client’s responsibility to inform us of any food allergies or special dietary needs. While we take great care in preparing food, Temptations Catering cannot guarantee that any menu item is completely free from allergens.
6. Limitation of Liability
6.1 Service Disruptions: Temptations Catering is not liable for service disruptions caused by events beyond our control, such as weather conditions, equipment failure, or third-party vendors. We will make reasonable efforts to resolve any issues and provide alternate arrangements when possible.
6.2 Food Safety: We follow strict food safety protocols in the preparation and handling of all our dishes. However, once the food is delivered or served at the event, the client assumes responsibility for its safe handling and consumption.
6.3 Liability Cap: To the fullest extent permitted by law, our liability for any claim arising out of the provision of our services is limited to the amount paid by you for those services.
7. Intellectual Property
7.1 Content Ownership: All content on our website, including text, images, and graphics, is the property of Temptations Catering and is protected by copyright and intellectual property laws.
7.2 Use of Content: You may not reproduce, distribute, or use any content from our website for commercial purposes without our express written consent.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts.